The frames of our DH models are guaranteed for 2 years.

The frames of our Enduro, Trail, E-Bike, Kids, Dirt and City models are guaranteed for 5 years. The chain stays and Contact System of our full-suspension frames are guaranteed for 2 years.

Our RIDE ALPHA brand components are guaranteed for 2 years.

For more information, please refer to our Warranty Terms & Conditions.

Fill out our after-sales service form.

Make sure you have the following documentation that will be requested by our team:

- Invoice
- Serial number of the bike (engraved under the bottom bracket)
- Photos of the problem
- Your delivery address
- Your phone number

After diagnosis and analysis of your case, we are committed to finding the most suitable solution:

- Technical advice
- Repair or replacement of the defective part

When replacing or repairing, we are at your disposal to give you all the advice you need to assemble your parts.

Tutorials are also available here.

In the event that you don't have the necessary technical skills or tools, after validation from our customer service, you can go to the shop of your choice to help. COMMENCAL CARE will then cover the costs incurred.

You will not have to pay for transport, we will cover all the costs in all cases. Pending approval.

In order to assemble our bikes, we use different component suppliers such as SRAM, FOX, SHIMANO, etc...

Each brand has its own warranty policy. The decision to take charge of a warranty or guarantee case is therefore theirs.

We take care of making warranty claims on your behalf with these component manufacturers.

Most of the time, a return of the product is necessary. We then take care of the shipping costs.

Fill out our after-sales service form.

Make sure you have the following documentation that will be requested by our team:

- Invoice
- Serial number of the bike (engraved under the bottom bracket)
- Photos of the problem
- Your delivery address
- Your phone number

After diagnosis and analysis of your case, we are committed to finding the most suitable solution:

- Technical advice
- Repair or replacement of the defective part

When replacing or repairing, we are at your disposal to give you all the advice you need to assemble your parts.

Tutorials are also available here.

In the event that you don't have the necessary technical skills or tools, after validation from our customer service, you can go to the shop of your choice to help. COMMENCAL CARE will then cover the costs incurred.

You will not have to pay for transport, we will cover all the costs in all cases. Pending approval.

As with any mechanical sport, equipment is put to the test. Warranty policies cannot cover everything.

On the other hand, thanks to the CRASH REPLACEMENT program, you have the chance to replace your damaged product at a preferential price.

To benefit from this program, please contact our Customer Service via email or phone.

Fill out our after-sales service form.

Customer Service:

- Email

- Phone: Sales: ‭+27 (84) 292-8553‬ (Nathan) or Rentals: ‭+27 (83) 865-0503‬ (Duran)

Fill out our after-sales service form.